Using your non-inn skills to build the strength of your inn
Some cost-cutting ideas from Alice Erlandson, The Oliver Inn, South Bend, IN
Cancellation policies damage guest relationships.
Some innkeepers may be wondering if it is truly worth the effort and investment to do some of this technology stuff we’ve all been hearing about. You know…Facebook, Twitter, blogging, Search Engine Optimization…you know this technology stuff. Marilyn and I know Dallas and Nancy Renner from our corporate life McCormick days. Now they are the …
Viability vs. a lifestyle inn is the first, and probably most important, element of the profile of the inn that is RIGHT for you.
Being trusted is more important, both for your business and for you personally, than any financial gain that might be realized.
The Highest and Best Use of a property may NOT be its current use. This has application to inns as well.
An inn is expert (or should aspire to be expert) at providing thoughtful service. The reward will be repeat guests and referrals.
The OC Air show brought pride and wonder to the Maryland beaches, today…Flag Day, 2009.
An inn is a family…and we mourn the loss of a family member.