Managing Your Business with Less
Some cost-cutting ideas from Alice Erlandson, The Oliver Inn, South Bend, IN
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Cancellation Fees ARE Hurting Your Business…I Guarantee it!
Cancellation policies damage guest relationships.
Technology at the Turtle
Some innkeepers may be wondering if it is truly worth the effort and investment to do some of this technology stuff we’ve all been hearing about. You know…Facebook, Twitter, blogging, Search Engine Optimization…you know this technology stuff. Marilyn and I know Dallas and Nancy Renner from our corporate life McCormick days. Now they are the …
Viable Inn vs. Lifestyle Inn…a tough question
Viability vs. a lifestyle inn is the first, and probably most important, element of the profile of the inn that is RIGHT for you.
It’s All About Trust…isn’t it?
Being trusted is more important, both for your business and for you personally, than any financial gain that might be realized.
What is the Highest and Best Use of YOUR Property?
The Highest and Best Use of a property may NOT be its current use. This has application to inns as well.
Guest Loyalty and Gratitude is the Return Gift for your Thoughtfulness
An inn is expert (or should aspire to be expert) at providing thoughtful service. The reward will be repeat guests and referrals.
Proud to be an American
The OC Air show brought pride and wonder to the Maryland beaches, today…Flag Day, 2009.
An Inn is a Family
An inn is a family…and we mourn the loss of a family member.
A-dapting: (verb): adjusting oneself to changing conditions…
In tough economic times, adapting from our “tried and true” habits and practices are worth some sincere self-reflection. Is this what my customer really wants?
