I have to begin by explaining that Marilyn and I are in Tuscany, the beautiful region of Italy known for its wine and olive oils…and, as we discovered today, its hospitality. We took a hot air balloon ride over the countryside this morning with Idea Balloon, a company owned by Stefano Travaglia and his wife …
Building Relationships as a Marketing Tool
I like to play Chinese Checkers with my 6 year old grandson, Brody. That’s the game where you move your marbles across the board and try to be the first one to get them into the spaces on the other side. You can move a marble one hole at a time, or, you can set …
Dover AFB is the final destination for some of our troops coming home for the last time. Innkeepers can have a real impact on the lives of these families going through what must be a terrible experience.
E-Mail marketing is a low-cost proactive alternative channel to insert into your B&B’s marketing plan.
Marilyn and I had the opportunity to visit Corrales, New Mexico, last week when we traveled to the Chocolate Turtle Bed & Breakfast. Dallas and Nancy Renner listed their inn for sale, a gem of a lifestyle inn that has strong business. The village of Corrales, just outside of Albuquerque, is right out of a …
Memories are created from the full experience we innkeepers give our guest.
There are three concepts to remember to make hospitality memorable.
Cancellation policies damage guest relationships.
Being trusted is more important, both for your business and for you personally, than any financial gain that might be realized.
An inn is expert (or should aspire to be expert) at providing thoughtful service. The reward will be repeat guests and referrals.